How to Return an Item
E-mail us at firstname.lastname@example.org to let us know what happened. You don’t need a reason to return your item, but we would love to hear any feedback if something doesn’t turn out the way you expected.
We will send you a return authorization as quickly as possible. We’ll start working on any new items you need while your original order is on the way back. Always email us and get an authorization before returning any items so we know to expect the delivery and can ensure that you don’t pay any shipping costs.
If you return an item purchased using a credit card, we will credit the card used to purchase the item. We cannot post a credit to another credit card.
Your financial information is safe because we use Secure Socket Layers (SSL), the industry standard in transferring information to process transactions. SSL encrypts information into a highly indecipherable code, which is immediately processed. You will know that are in a secure part of the website when you see the web address starting with “https” and/or an image of closed lock on your web browser.